By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:
Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, iCleaners is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.
iCleaners does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take “Hand washing” instructions. Items requiring “hand washing” must be clearly separated and labeled by the customer and they will be washed using a “gentle cycle”. iCleaners denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.
All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon WashClub policy or accurate weight measurements. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, iCleaners will not be held responsible.
Should an order include Dry/Wet Cleaning, Shirts, Alteration, Shoe items, it is the customer’s responsibility to physically place such items in a dedicated bag (separated from the regular laundry)and make reference in the commentary section as to which bag contains the Dry/Wet Cleaning, Shirts, Alteration, Shoe. Failure to do so might cause Dry/Wet Cleaning, Shirts, Alteration, Shoe to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, iCleaners will not be held responsible.
At iCleaners, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item;
Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.
Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, WashClub is not responsible for any of such missing items.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to WashClub certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or WashClub’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by WashClub in writing, you may only possess one Account.
By creating an Account, you agree that iCleaners may send you text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from iCleaners at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.
By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to iCleaners’s policies.